Telephone orders may be placed Monday through Friday from 8:00 am to 4:30 pm, Pacific Standard Time. Evening and weekend orders will be processed for immediate attention the following work day.
United States Outside the United States
Toll free 888-428-0558 Call 858-457-1919
Fax 858-623-9494 or 858-558-3617 Fax 858-623-9494 or 858-558-3617
For all orders, customers must provide the following information to make processing and delivery fast and accurate:
1. Customer account number or name of principal investigator
2. Valid purchase order number
3. Billing address
4. Shipping address
5. Name and phone number of purchasing agent
6. Name and phone number of end user
7. Catalog number and description of product
8. Quantity of product ordering
Written confirmation of a telephone order should be clearly marked “Confirmation–Do Not Duplicate.” For institutions that are regular customers, written confirmation of telephone orders is generally not necessary. Faxed orders must include the above information and can be faxed to 858-623-9494 or 858-558-3617.
Pricing and Terms
For your convenience, there is no minimum order requirement. Prices are quoted in US dollars, and payment terms are net 30 days in US dollars. Prices are subject to change without notice. All orders are subject to final acceptance by Genlantis at the prices in effect at the time of shipment and are based on the sales terms and conditions that appear on a standard invoice of Genlantis
Annual Purchase and Bulk Order Contracts
Genlantis can offer organizations considerable savings for products purchased under an annual purchase contract or for products purchased in bulk. Customers can receive special price quotations by contacting the Customer Service Department (888-428-0558, extension 2).
Shipping and Delivery
Genlantis is committed to handling all orders as efficiently as possible. Orders are normally shipped on the same day. The most economical and rapid method of shipment is recommended. Orders from within the continental United States are shipped overnight or second day as requested by the customer. Shipping, handling, and insurance charges are prepaid by Genlantis and added to the invoice.
Incomplete and Damaged Shipments
If a shipment is incomplete, the customer must retain all shipping documents, containers, and packing materials and notify the Customer Service Department (888-428-0558 or 858-457-1919, extension 2) as soon as possible (no later than 5 business days after receipt). If a shipment is damaged, the customer should accept the shipment and retain all shipping documents, cartons, and packing materials for inspection. Any damage that was visible upon receipt should be noted on the waybill and reported to the Customer Service Department as soon as possible. Once a shipment has been released to the carrier, the purchaser becomes the owner of the goods and is responsible for claiming any damage. All questions and requests for assistance should be directed to the Customer Service Department.
Merchandise sent or billed due to an error by Genlantis may be returned for exchange or credit. Merchandise ordered in error by the customer may be returned for exchange or credit and will include a 20%-per-item restocking fee. Returns will not be accepted without prior authorization from Genlantis To receive a return authorization number (RA), customers must be ready to provide the following information:
1. Purchase order number
2. Genlantis order reference number
3. Catalog number and description of product
4. Lot number of product
5. Reason for return
6. Shipping date and receipt date
Returns requested for incorrect shipments must be authorized by the Customer Service Department (888-428-0558 or 858-457-1919, extension 2). All other return requests must be authorized by the Technical Service Department (888-428-0558 or 858-457-1919 extension 3). Genlantis will instruct customers on repackaging products for return. The package must include the name of individual, institution, phone number, and RA number inside the carton seal.
Genlantis aims to provide you with high-quality innovative products and best possible technical support. We staff our Technical Service Department with experienced scientists who have extensive practical and theoretical expertise in biological research. These technical service specialists are available to answer questions about our products Monday through Friday, 7:30 am to 5:00 pm, Pacific Standard Time, at 888-428-0558 or 858-457-1919, extension 3. Inquires may also be sent by e-mail to email@example.com
Our customers are our main source of information regarding the performance of our products in new applications and for special uses. This information is helpful not only to Gene Therapy Systems, Inc., but also to the scientific community. We encourage our customers to offer their suggestions about product performance, special applications, new product ideas, or techniques.
Product Warranty and Satisfaction Guarantee
Genlantis guarantees the performance of all products as described in the product literature. Should any product fail to perform satisfactorily as outlined in the protocol, Genlantis will replace it free of charge or credit the customer’s account with the purchase price. Genlantis reserves the right to change, alter, or modify any product to enhance its performance and design. If a product of Genlantis does not meet expectations, it may be returned for credit or exchange. The satisfaction guarantee is in lieu of any other warranties or guarantees, expressed or implied, arising by law or otherwise. Genlantis makes no other warranty, expressed or implied, including warranties of merchantability or fitness for a particular purpose. Under no circumstance shall Genlantis be liable for damages, either consequential, compensatory, incidental, or due to negligence, strict liability, breach of warranty, or any theories of use regarding the product sold by Genlantis Any questions about product specifications or performance can be obtained by calling Genlantis at 888-428-0558.
Genlantis is aggressive in building a healthy and unique intellectual property portfolio that can drive the growth of it’s business. Created or acquired technologies are developed internally through the company’s Research and Development department for two purposes: first, to provide novel reagents to the research community worldwide through this catalog and product literature; second to demonstrate the utility of the technology for pharmaceutical out-licensing efforts. Genlantis understands the importance of sharing product and licensing ideas with the scientific community at large and welcomes ideas provided by individuals or institutions for new technologies and/or product improvements. For more information, contact the Director of Licensing at: firstname.lastname@example.org
Product Use Limitations
Genlantis agrees to provide you, the customer, with certain products only under the following terms and conditions. By your use of any of the products offered in this Product Catalog, you demonstrate your agreement with Genlantis regarding the following:
The Products are provided solely for the purpose of noncommercial in vitro and non-human in vivo research. You, the customer, hereby acknowledge that the Products HAVE NOT BEEN APPROVED FOR HUMAN USE. YOU AGREE NOT TO ADMINISTER ANY OF THE PRODUCTS TO HUMANS IN ANY MANNER OR FORM OR TO USE ANY PRODUCT FOR HUMAN DIAGNOSTIC OR THERAPEUTIC PURPOSES. You also agree not to use any of the Products commercially for any purpose whatsoever. Licenses for diagnostic, therapeutic or commercial use of the Products can be obtained directly from Genlantis
You, the customer, agree to comply with all laws and governmental rules, regulations and guidelines that are applicable to the Products or the use thereof and with any safety precautions accompanying the Products.
These Product Use Limitations present the entire agreement between Genlantis and you, the customer, regarding the use of the Products and supersede all previous communications, representations, understandings and agreements, whether oral or written, by or between Genlantis and you with respect to the Products. No change, modification, extension, termination or waiver of any of these Product Use Limitations shall be valid unless made in writing and signed by a duly authorized representative of Genlantis